The main reason for staff not being paid is that they have either not submitted a timesheet, or it was received by payroll after the 10am deadline on Monday (This includes bank holidays). If you did submit your timesheet before the deadline, then please fill out the Payroll Response Form linked in the email so we can check this for you.

You may have received charges in regard to recruitment or non-attendance. These charges will be taken from your pay the week following the charge being implemented. Your payslip will outline what the charge is. The payroll department do not have any information about why these charges are in place, therefore is you have a query you will need to contact the Company Manager to discuss.

The main reason for staff not being paid is that they have either not submitted a timesheet, or it was received by payroll after the 10am deadline on Monday (This includes bank holidays). If you did submit your timesheet before the deadline, then please fill out the Payroll Response Form linked in the email so we can check this for you.

Unfortunately, we cannot discuss your tax with you or why you have a particular tax code in place. You will have to contact HMRC on 0300 200 3300. They will answer any tax related queries. If your tax code needs changing we will automatically be informed about this.

You must submit a Payroll Contact Form in order to for us to get in contact with you. You can find a link to this form at the bottom of the page. Forms must be submitted by 10am on Friday. Once your form has been submitted, a member of our team will be in contact by 5pm on Friday. If your form is submitted after 10am Friday, your request will not be dealt with until the following Friday. If the issue you have raised is dealt with in this Frequently Asked Question section you will not get a response from the payroll dept.

If your timesheet has not been paid, please go back and check the following details: Timesheet was submitted before 10am Monday morning Timesheet is legible Timesheet is accurate All shifts are dated Timesheet has been signed and dated by the client Client location box is correctly filled out Worker name box is correctly filled out If your timesheet was not accepted, you will have received an email from Payroll confirming this. You will then have until 10am Monday morning to ensure the timesheet is correct and resubmit it for payment the following Friday. If all of this has been done and you have not received payment, please complete the Payroll Contact Form at the bottom of the page.

You will receive your payslip by Thursday 1pm

Your payslip will detail what you are getting paid with hours and rates. It will clearly detail any deductions. If you still do not think your pay is right, please complete the Payroll Contact Form at the bottom of the page before 10am on Friday. Note: You must clearly explain why you believe your pay to be incorrect. Our team will then be in contact with you by 5pm Friday.

If your timesheet is submitted after 10am Monday morning, it will NOT be processed for payment until the following week.

You are auto-enrolled into your pension. This is a legal requirement that we are obligated to adhere to after three months of work.

If you are not auto-enrolled it may be because of the following: You are not aged between 22 and State Pension age You are not earning more than £10,000 a year You do not usually work in the UK. If you are not enrolled, but wish to be you can request to be enrolled. Just complete the Payroll Contact Form at the bottom of the page.

You accrue holiday entitlement when you work up to 5.6 weeks per annum. If you are interested in finding out how much holiday you are entitled to, please fill in the Payroll Contact Form and we will get back to you with the details of your current entitlement.

Complete the holiday request form

No, payroll will respond to queries every Friday (Excludes Bank Holidays and Festive periods) by 5pm. To submit a query, you must fill out Payroll Contact Form before 10am on Friday. You can find this form at the bottom of the page. If you have submitted the query after 10am you will get a response the following Friday.

The Non-Attendance Charge will be taken within the first pay you receive following the charge being put in place.

Yes, paying in instalments is an option. To request payment in instalments, please fill out the Payroll Contact Form.

Recruitment charges will be taken from your pay. Alternatively, you can pay these charges using the bank details on the invoice you would have received from our finance department.

You can view your pay rate for the shift you have worked or are booked to work in the Parim App. If you are having problems finding this, you can contact the Placements Team on 01843 264342 between 7am - 9pm.

You can view your pay rate for the shift you have worked or are booked to work in the Parim App. If you are having problems finding this, you can contact the Placements Team on 01843 264342 between 7am - 9pm.

If you have completed and submitted the Payroll Contact Form before 10am Friday morning, we will get back you by 5pm on the Friday. If you have submitted it after 10am Friday, we will respond to your query on the following Friday. Note: You will not receive a response on Bank Holidays.

It is your responsibility to get your timesheet signed. If you submit a timesheet without the appropriate signature, you will not get paid until the timesheet has been signed and resubmitted.